Contact information

CONTACT INFORMATION POLICY (Velonix Labs)

Last updated: 4/9/2026

This Contact Information Policy outlines how you can reach Velonix Labs for any questions, concerns, or support requests.

1. Customer Support Contact

For all inquiries, please contact us via email:

Email: velonix.labs28@gmail.com

We aim to respond within 24–48 business hours.

2. Mailing Address

You may also contact us by mail at:

Velonix Labs PO BOX:
2085 Lynnhaven Parkway STE 106 Virginia Beach, VA, 23456, #320

Please note:

This address is for mailing purposes only
We do not accept walk-ins at this location

3. Order-Related Inquiries

When contacting us about an order, please include:

Full name
Order number
Email used at checkout

4. Support Scope

You may contact us regarding:

Order status & tracking
Shipping & delivery
Returns & refunds
Product questions
General inquiries

5. Support Availability

Our support team is available:

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and holidays

Response times may be longer during high-volume periods.

6. Communication Policy

By contacting us, you agree to communicate respectfully.

We reserve the right to:

Refuse service in cases of abusive behavior
Limit excessive or repetitive requests

7. Accuracy of Information

Customers must provide accurate and complete information.

We are not responsible for delays caused by incorrect details.

8. Policy Updates

We may update this policy at any time. Changes will be posted on this page.

9. Brand Information

Brand: Velonix Labs
Email: velonix.labs.28@gmail.com
Mailing Address: 2085 Lynnhaven Parkway STE 106 Virginia Beach, VA, 23456, #320